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Postage and Packaging / Return Policy

Postage & Packaging

 

Our work is wrapped well, we use made to measure double wall boxes to ensure extra protection, we have been selling our work online since 2012 all over the world, from coasters to large and heavy commissions with no breakage.

We offer free UK delivery on all orders. Most of our orders are shipped the day following the order.

  • The default transit time is 2 days
  • For order under £45, you can select a RoyalMail First Class Service for an extra £2
  • For orders over £45, you can select a Free Upgrade for RoyalMail Fisrt Class Service / ParcelForce24Hrs Service at Checkout

Once you receive the order, you can change your mind and send it back at your own cost within 2 weeks, if the item is in good condition, we will issue a full refund.

 

Refund and return Policy

If the item was damaged in shipping, please take a picture and send it to us contact@glassrelief.co.uk so we can resolve the issue, either exchange, refund or repair, please keep the shipping box, we will send you a shipping label if collection is needed.

You can change your mind, we accept returns and exchanges within 2 weeks of receipt of the orders, please keep the shipping box, the cost of return will be yours, we will issue a refund upon receipt of the returned item, no question asked.